1. Personal Information and Data Protection

   • We undertake to collect, hold and use all data provided by the Customer in accordance with obligations under the UAE ‘s Federal Decree Law No.45 of 2021 regarding the Protection of Personal Data Protection
   • Personal data is obtained, held and processed for the purposes of processing payments, processing Orders at all stages and communications that are opted into.

2. General

   • Our hours of opening are 9am – 9pm Monday to Friday, 10am – 6pm Saturday and 10am – 6pm Sunday. We are not open on Non-Working Days. We may also from time to time declare normally Working Days as Non-Working Days by placing a notice on the service website. Any service or support offered on a Non-Working Day is entirely at our discretion.
   • Due to the popularity of our services, telephone and email support requests cannot always be dealt with immediately, but we pledge to make all reasonable endeavors to respond to the Customer’s requests expeditiously and to deal with urgent requests promptly.
   • The Customer undertakes that any decision to rely on the research provided through us to an extent that any delay in delivery may cause the Customer’s deadlines to be missed is done so at their own risk, and that the Agency, its employees and experts shall not be liable for any aforesaid lateness in delivery, except for that provided for in these terms.
   • The Customer agrees that all views expressed by us, our employees and experts about the use of its service are given as opinions only and do not constitute advice. Equally, the Customer accepts that all statements and views expressed by our marketing agents and affiliates are not endorsed by us and may not accurately reflect the of our policies and regulations.
   • For assignments, save Agreements drafted by us, the Customer undertakes to check their university guidelines and regulations before ordering and to fully satisfy themselves of their individual institute or universities rules, regulations and guidelines. The Customer acknowledges that any decision to use an expert’s research services is made on their own initiative and agrees that we, our employees and experts are in no way to be held liable for any decision to use its services that may be in contrary or in breach of the Customer’s institution or university rules, regulations or guidelines. The Customer accepts that we provides all services subject to availability and that the Work supplied is provided strictly as academic support and as such do not constitute professional advice.
   • The Customer agrees that, whilst every effort is made to ensure that all Work is completely accurately and fully custom written, inaccuracies may from time to time occur and that we, our employees and experts will not be held responsible, bar free amendments as allowed by these terms and a discretionary discount, for such occurrences.
   • We reserves the right to refuse any order and/or to refuse to enter into an agreement with any Customer and all terms in this agreement is subject to this reservation.
   • We reserves the right, to refuse to continue with any order if it has reason to believe that the Customer intends to use the Work supplied in contravention of these terms or of our Fair Use Policy.
   • Both parties agree that these terms and conditions are intended to be legally binding from the Commencement Date.
   • These terms represent the entire terms that exist between the us and the Customer from the Commencement Date and supersede and replace any prior written or oral agreements, representations or understandings between them.
   • The parties, in entering into an agreement for the location of an expert to provide the services, confirm that they do not do so on the basis of any representation that is not expressly incorporated into these terms.
   • The validity, construction and performance of any Agreement between the Parties shall be governed by English law and shall be subject to the exclusive jurisdiction of the English courts to which the Parties submit.
   • If any provision of the Agreement between the customer and us is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from the agreement and rendered ineffective as far as possible without modifying the remaining provisions of the agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of the agreement.
   • All calls are recorded for training and quality assurance purposes.

3. Promotional Email Campaigns

   • We also offers related products such as document conversion software, plagiarism software, past papers, grammar, marking and proofreading services.
   • In the Customer account interface, you have the option to consent to the our contacting you by telephone, email, and SMS/MMS to let you know about any goods, services or promotions which may be of interest to you.

4.  Forms, Agreements & Documents

   • We may make available through the Site or through other Web sites sample and actual forms, checklists, business documents and legal documents (hereinafter called, “Documents”). All Documents are provided on a non-exclusive license basis only for your personal one-time use for non-commercial purposes, without any right to re-license, sublicense, distribute, assign or transfer such license. Documents are provided for a charge and without any representations or warranties, express or implied, as to their suitability, legal effect, completeness, correctness, accuracy, and/or appropriateness. The Documents are provided “as is”, “as available”, and with “all faults”, and we and any provider of the Documents disclaim any warranties, including but not limited to the warranties of merchantability and fitness for a particular purpose. The Documents may be inappropriate for your particular circumstances. Furthermore, your state laws may require different or additional provisions to ensure the desired result. You should consult with legal counsel to determine the appropriate legal or business documents necessary for your particular transactions, as the Documents are only samples and may not be applicable to a particular situation. Some Documents are public domain forms or available from public records.

5. Access to Personal Information and Disclosure

   We will only disclose your Personal Information to third parties:

   when we use vendors, lawyers, and service providers to assist us in meeting business or operating needs, such as providing legal services, hosting our Website, communicating with users, delivering and improving our services, e-mail communication, invoicing, and payments, customer support services, and analytics. These service providers may only access, process, or store Personal Information pursuant to our instructions and to perform their duties to us, and in accordance with applicable laws and regulations; or

   when we have your explicit consent to share your Personal Information; or

   when we confirm that disclosure is required to protect our rights, property, or personal safety of and users of the Website, or to respond to lawful subpoenas, warrants, or requests by public or regulatory authorities, including requests by law enforcement authorities; or

   in the event we sell some or all of our business or assets, we may disclose your Personal Information to the prospective seller or buyer of such business or assets, and if the transaction is concluded, then your Personal Information may be transferred to the buyer.

   We may disclose Personal Information to a member of our group and its subsidiaries.

6. Links to other websites

   Our websites may contain links to external third-party websites. We are not responsible for the privacy and security of these websites unless they belong to Us. This privacy policy applies only to Us.

7. Changes to this Policy

• We will occasionally update this Policy to reflect company and customer feedback. We indulge you to periodically review this Policy to be informed of how we are protecting your Personal Information.

Disclaimer

We undertake that the policy complies with the applicable laws and regulations in protecting your personal data and necessary changes where effected as at the date of the review of this policy.